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Our Terms Shape How Your Account Works

When you open an account with eloslot, you're agreeing to clear rules about deposits, withdrawals, gameplay and account security.

Account verification in minutesDANA, OVO, GoPay, QRIS depositsWithdrawal rules you control
eloslot Our Terms Shape How Your Account Works
GET HELP ANYTIME

How to Contact Us About Terms Questions

If you need to discuss your account rights, a payout, or a terms question, reach out through the channels below.

Live Chat Open the chat widget inside your account lobby or on this site.
Email Support Send your question to [email protected]. Include your account username, the date of the transaction…
Account Inbox Log into eloslot, go to Account > Messages, and submit a ticket.
KEEPING YOUR DATA SAFE

Account Security and Data Handling

Your account and payment details are encrypted using industry-standard SSL protocols. We collect your name, date of birth, contact details and payment information solely to verify your identity, process deposits and withdrawals…

Account Verification

Upload your ID and proof of address during signup so we can confirm your identity and comply with local anti-fraud rules. This takes 5–15 minutes and must be done before your first withdrawal.

Password Rules

Your password must be at least 12 characters and include uppercase, lowercase, numbers and symbols. Change it every 90 days and never share it with anyone, including support staff.

Two-Factor Authentication

Enable 2FA in Account > Security to add a second login step via SMS or email. Highly recommended if you use shared devices or public WiFi.

Session Timeout

Your session expires after 30 minutes of inactivity. You'll be logged out and must log back in. This protects your account if you forget to log out on a public device.

Dispute Resolution

If you think your account was compromised, contact support immediately. We review login records and device history to investigate. Unauthorised activity claimed more than 30 days after you notice it is harder to reverse.

Data Retention

We keep your account, transaction history and gameplay logs for seven years after account closure. After that, we delete your personal data unless law requires us to keep it longer.

Terms and Conditions FAQ

Here are the questions we hear most often about our terms, your account rights and how payouts work. If you don't find your answer here, head to our support channels—we're here to clarify.

You can request account closure in Account > Settings > Close Account. Once closed, you cannot log back in or access funds left in your wallet—any remaining balance is forfeited. Closing does not erase your data; we keep records for seven years for compliance. If you want to delete your personal data after closure, email [email protected].

No. One person, one account. If we discover duplicate or linked accounts, all of them will be suspended and funds held pending review. Account details must match your government ID exactly. Sharing an account with others violates our terms and may result in permanent closure.

After you request a withdrawal, we process it within 24 hours. The time it then takes to reach your bank or e-wallet depends on your provider: DANA and GoPay usually arrive within 30 minutes; OVO within one hour; QRIS bank transfers within one business day. Check your transaction ID in Account > Withdrawal History to track progress.

Contact support with your account number, the game session ID (visible in your history), the date and time, and what went wrong. We review our game logs and transaction records. If we confirm an error, we credit your account immediately. Disputes must be raised within 30 days of the transaction; older claims require additional investigation.

Minimum deposit is Rp 10,000 via all methods. Maximum depends on your payment provider and account age. New accounts have a Rp 5,000,000 daily withdrawal limit for the first 30 days; after that, limits are set by your payment processor. QRIS transfers may have separate limits—check with your bank.

Go to the login page and tap Forgot Password. We'll send a reset link to your registered email. Click the link and create a new password. If your email address has changed, contact support with your account number and ID photo so we can update your contact details first.

Email [email protected] with your account number, the decision or payment you're disputing, and why you think it was wrong. Include any relevant transaction IDs or screenshots. Our compliance team reviews your case within 48 hours and responds with a full explanation. If you remain unsatisfied, you may escalate to our senior management.